Welsh Ambulance Service Colleagues Recognised in New Year’s Honours List


Two Welsh Ambulance Service colleagues have been recognised in the Queen’s New Year’s Honours List.

Emergency Medical Technician Nick Richards-Ozzati and Joanne Rees-Thomas, of the Non-Emergency Patient Transport Service, have been awarded the Queen’s Ambulance Service Medal, it was announced this evening (Friday 27 December 2019).

The medal is awarded to distinguish exemplary service from ambulance workers in the NHS and reward exceptional devotion to duty.

Nick, who is based in Llanelli, was inspired to join the ambulance service after a near-fatal road accident in 2003 near his home in Llangennech, Carmarthenshire.

Nuck Richards-Ozzati, WAST EMT and CFR in Llangennech, Carmarthenshire

The 12-year-old Nick suffered a broken neck, collarbone and jaw after he was knocked from his bicycle on the A4138, as well as a brain haemorrhage, despite wearing a helmet.

He was airlifted to Swansea’s Morriston Hospital before being transferred to University Hospital of Wales in Cardiff, where he spent eight days in a coma.

Nick began his career in the ambulance service as a 999 call handler, and now works alongside paramedics on the frontline as an Emergency Medical Technician. He also actively volunteers as a Community First Responder (CFR) in his native Llangennech.

Here Nick supports the development of the CFR scheme in his own time recruiting and training new team members.

In 2016, Nick and his colleagues were presented the Trust’s Gail Williams Award for Clinical and Operational Excellence after their efforts to successfully resuscitate a baby in cardiac arrest.

Joanne has worked for the service since 1986 and manages more than 240 staff in her role as a General Manager for the Trust’s Non-Emergency Patient Transport Service (NEPTS), based in Swansea.

Joanne Reese-Thomas, General Manager, NEPTS, Swansea

The NEPTS makes more than one million journeys every year, taking people to and from routine outpatient appointments at clinics, hospitals and day centres.

In 2016, Joanne led a modernisation of the service, implementing a Trust-wide team leadership structure, appraisal processes, role-based training and developing an apprenticeship scheme.

She introduced a mentorship programme, which is aiding the creation of the next generation of supervisors, and provides support for new entrants. She has also led improvements in call taking and journey co-ordination.

Joanne has won a string of awards for her work, including a Chair’s Award at 2016’s staff awards ceremony and the Patient Transport Services Award at last year’s Association of Ambulance Chief Executives Outstanding Service Awards.

Jason Killens, Chief Executive of the Welsh Ambulance Service, said: “Nick and Joanne are well-loved and highly-respected by colleagues and patients alike, and I’m delighted that they have been recognised for their commitment and service.

“They are a shining example of colleagues who go above and beyond to be the absolute best they can be, and I’m hugely proud to say that they work for the Welsh Ambulance Service.

“On behalf of the organisation, I’d like to congratulate Nick and Joanne on their Queen’s Ambulance Medal and extend a heartfelt thank you for all they do.”

Nick and Joanne were two of four recipients of the Queen’s Ambulance Service Medal; Thomas Bailey, a paramedic at East Midlands Ambulance Service, and Trevor Baldwin, a manager at Yorkshire Ambulance Service’s Emergency Operations Centre were the other colleagues recognised.

Angela Hughes, Chief Executive of the Wales Air Ambulance charity, has also been awarded an OBE for services to the Emergency Air Service in Wales.

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Welsh Ambulance Service Bids Farewell to Executive Director of Quality and Nursing


The Welsh Ambulance Service is to bid farewell to one of its Executive Directors after almost 40 years of service in the NHS in Wales.

Claire Bevan, the Trust’s Executive Director of Quality and Nursing, has had a long and distinguished career which began as a specialist in cardiac nursing at Cardiff’s University Hospital of Wales, where she was a ward sister who helped to train the first cohort of paramedics in Wales.

With a nursing degree under her belt, Claire went on to hold senior leadership and management positions in health boards in Wales across a range of specialities in secondary, primary and community care, including directorate management and divisional nursing roles.

Claire’s passion for improving the experience and outcomes for patients, carers and staff was strengthened through her Master’s degree in Leadership for Health Services Improvement.

Prior to joining the Welsh Ambulance Service, she was an Assistant Director for Quality Improvement and Clinical Governance at Cwm Taf University Health Board.

Since joining the Trust in 2016, Claire has strengthened the focus on quality across the Trust with partners and within the Quality, Safety and Patient Experience Directorate.

She has developed new functions and roles for Quality Improvement, Quality Assurance, Mental Health, Dementia, Older People, Falls and Public Health.

Claire is the Executive lead for the Trust’s Quality, Patient Experience and Safety Committee and Quality Steering Group and also heads up the Patient Experience and Community Involvement Team, whose role is to engage with the public about the services we provide.

Claire will retire from the service tomorrow, on 31 December. She said: “It has been a privilege to have worked with so many inspirational colleagues across NHS Wales and key partners over the last 37 years.

“My philosophy of care has always been to put staff first to ensure that our patients get the best care possible.

Claire Bevan, Exiting Executive Director of Quality and Nursing

“I am so proud of the quality developments we have lead on in the Welsh Ambulance Service to make improvements to the experience of patients, carers and staff across Wales.

“Thank you to all our staff who put patients at the centre of everything we do every day, delivering dignified and compassionate care whilst supporting people across Wales.”

Meanwhile, Claire Roche has been appointed the new Executive Director of Quality and Nursing, and will take up the post from 01 January 2020.

Claire has been the Trust’s Assistant Director of Quality Governance since 2016 and also has an impressive career spanning 30 years, beginning as a staff nurse at Cardiff’s Llandough Hospital.

She qualified as a midwife in 1994 and worked for 16 years in frontline midwifery services in South Wales before being later appointed as the Senior Midwifery Manager at the Aneurin Bevan Health Board, working at both Nevill Hall and the Royal Gwent Hospitals.

In 2014, she joined Public Health Wales and established the Maternity Network Wales, leading the Safer Pregnancy campaign to reduce stillbirth rates in Wales and also introducing a number of key patient safety programmes.

Claire has extensive experience in senior leadership roles for quality assurance, quality improvement, clinical standards, patient safety, safeguarding and risk management.

In her role as Assistant Director for the Trust, Claire has developed a ‘Falls Framework’ which sets out the service’s response to people who have fallen; from prevention to avoiding further harm.

She has also led the Trust’s Improvement and Innovation Network (WIIN) to support staff to develop their improvement ideas, and has led the organisation’s transition to the use of electronic risk registers to ensure effective risk management, identifying improvement priorities.

She said: “I’m thrilled and privileged to be stepping into the Executive Director role, although Claire’s are big shoes to fill.

Claire Roche, Incoming Executive Director of Quality and Nursing

“I’m entering this role at one of the busiest periods for the ambulance service, so my priority is to support colleagues at a time of increased system pressures to keep patients well.

“2020 is the World Health Organization’s Year of the Nurse and Midwife, so my other priority is to raise of the profile of nursing among the public and partners because not everybody understands the role of nurses in the ambulance service.

“Nurses provide important skills in the ambulance service, working diligently from our NHS Direct Wales and 111 control rooms to offer ‘Hear and Treat’ advice and information over the telephone to patients, and signposting them to a more appropriate alternative to 999.”

Commenting upon Claire Bevan’s departure, Jason Killens, Chief Executive at the Welsh Ambulance Service, said: “Claire leaves behind an incredible legacy which we are hugely proud of and grateful for.

“Quality is at the heart of everything we do as an ambulance service and Claire, through her work, has been a trailblazer in shaping this approach.

“It’s clear to everyone that meets Claire that she has the patient at the forefront of her mind at all times — helped, I suspect, by her grounding as a nurse.

“On behalf of the organisation, I’d like to thank Claire for her service to NHS Wales and wish her a healthy and happy retirement.”

On the appointment of Claire Roche, Jason added: “We are delighted to have appointed Claire Roche to the Executive Director role, building on Claire Bevan’s excellent work.

“Claire is a highly-regarded member of our organisation who also boasts an impressive nursing career, and we look forward to her raising her profile and steering the ship.”

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First Clinical Study Evaluating Combined tDCS And Behaviour Therapy Could Point To A New Treatment For Depression

London, UK. The first ever clinical study evaluating combined transcranial direct current stimulation (tDCS) and behaviour therapy could point to a new treatment for depression. The clinical pilot study is being undertaken by Flow Neuroscience, Europe’s first, and only, medically approved, at-home treatment for depression, which comprises a tDCS headset device and behaviour therapy app. The results will help the process of getting the Flow device reimbursed by healthcare providers, including the UK’s NHS.

The independent study will evaluate how patients with depression respond to Flow’s tDCS headset combined with its behaviour therapy app, and be led by leading brain stimulation researcher, Dr Andre Brunoni, associate professor of Psychiatry at the University Hospital of Sao Paulo, Brazil. 

To date, tDCS has been shown to reliably improve symptoms of depression. Randomised controlled trials published in the New England Journal of Medicine and the British Journal of Psychiatry showed that tDCS, of the type used by Flow, had a similar impact to antidepressants, with fewer, less-severe side effects.1,2,3

People with depression often have a lower neural activity in their dorsolateral prefrontal cortex, the brain region that controls cognitive skills and emotional expression. The Flow headset, which retails at £399 and can be purchased here, uses tDCS to activate neurons in this area and rebalance activity.

Dr Andre Brunoni, who co-authored the New England Journal of Medicine and British Journal of Psychiatry study, says: “Flow has created a powerful medical device treatment for depression without the adverse effects associated with pharmacological therapies. This new clinical study will, for the first time, evaluate how patients with depression respond to Flow’s tDCS headset combined with its behaviour therapy app.”

Flow Co-Founders Daniel Mansson (Left) and Erik Rehn (Right)

In Europe, Flow is classified as a Class IIa medical device intended for use as a treatment for depression and was certified by BSI’s Netherlands notified body.

“We’re empowering people to self-manage their depression with safe, effective and medication-free digital alternatives,” says Daniel Mansson, CEO and co-founder at Flow. “This is the first clinical study to examine the full effect of a combined tDCS and behaviour therapy treatment – and the results will help the process of getting Flow reimbursed by healthcare providers, including the UK’s NHS.”

Flow’s therapy app program can be downloaded free on iOS and Android. Created by clinical psychologists, the interactive content is based on the latest, most conclusive, research on lifestyle changes to help users reduce depression, including nutrition, sleep, exercise and meditation.

In October, Flow announced a partnership with leading Harley Street psychology and psychiatry clinics to offer patients the tDCS headset and behaviour therapy app to treat depression.

Help shape Welsh Ambulance Service’s vision for equality

THE Welsh Ambulance Service is asking the public to help shape its vision for equality.

The Trust is inviting feedback on its Treating People Fairly strategy, which sets out its approach to delivering the Equality Act and other key legislation like the Welsh Language (Wales) Measure 2011 the Well-being of Future Generations and Social Services Acts. 

Claire Vaughan, Executive Director of Workforce and Organisational Development, said: “As an NHS Trust, we have a duty to make our services and workplaces as fair for everyone as we can.

“We’ve come a long way but recognise there is still more to do to help some people get the same outcomes as others, and support our staff to recognise, understand and value difference.

“We are refreshing our strategic equality objectives for the next four years and want to test our thinking with as many people as possible, including our staff and the public.

“Sharing your feedback is a real opportunity to shape our approach to equality and make a difference for the people of Wales.”

Visit https://bit.ly/2LlHyQZ to take a short survey about the Trust’s Treating People Fairly strategy.

The closing date is Tuesday 17 December 2019.

The Beating Heart of South American Ambulance Care


By Declan Heneghan, Editor
Published in Ambulance Today, Issue 4, Volume 15, Memoriam Edition, Winter 2018

My fact-finding visit to Quito, capital of Ecuador and home of ISTCRE and CREMYAP took place over Easter, an important time in the South American calendar, since the region is still predominantly and passionately Catholic. My travelling companion was my 15-year-old son, Isaac. Our mission during our week-long visit was to learn more about the workings and mission of ISTCRE, South America’s biggest and best paramedic training organisation, and its off-shoot, CREMYAP, which now leads the way in developing prehospital clinical research across the region. Witnessing ambulance delivery in a country where resources are scarce reminded us that the best people in ambulance are those working in the harshest conditions, facing the most difficult challenges. Along the way we fell in love with a country whose ambulance people possess a spirit as rugged and beautiful as its imposing volcanic Andean landscape.

First Impressions

We landed in the Pichincha province in the Northern Sierra region of Ecuador during the late afternoon on Holy Thursday. We were met by our hosts, Dr Mauricio León, Director of International Relations (and one of the founding team of ISTCRE) and Iván Moya, their International Relations Representative and also a working paramedic.

During the half-hour drive through La Sierra, the Andean highland region of Ecuador, into the centre of Quito we were struck by the sheer beauty of the towering snow-capped volcanic mountain ranges that surrounded us on either side. Despite the fact that the weather was cloudy, rainy and exceptionally grey it was breath-taking. Exhausted, we booked into our hotel and went straight to bed.

Good Friday Daytime: Crowds, Religious Spectacles and Sun-Burn

We awoke on Good Friday to be met with bright Spring sunlight. Our host, Mauricio León, met us after breakfast. We were to spend the day observing Cruz Roja providing medical cover for the second biggest annual public festival in Ecuador, Quito’s Jesús del Gran Poder, or “Jesus of Great Power” procession, which over five decades has grown into one of the largest and most colourful Roman Catholic Holy Week events in Latin America.

Attracting over 300,000 visitors from all around the country and beyond, the procession celebrates the Agony of Christ and consists of around 40,000 participants, most clad in purple silk robes, who proceed from the Basilica in the Old Town to the city’s most impressive cathedral, San Francisco, situated in a vast square, reminiscent of the Vatican.

Many of the participants carry staggeringly heavy crucifixes, others wear barbed-wire which cuts into their naked skin, while still others flagellate themselves as they proceed through the Old Town’s steep and narrow cobbled streets to the echoes of scratchy religious music which blare out of randomly-placed speakers scattered along the route.

Remarkably though, participants pay a fee of between $15-30 US dollars for the privilege of putting themselves through this ordeal which, to put it into context, is a week’s wages for some locals. Those who crowd the pavements to watch the procession treat the day as a jolly Bank Holiday festivity, bringing hampers or buying snacks off the numerous street vendors who jostle for position on every street corner.

ISTCRE’s role involved supplying a number of Command & Control units and other EMS vehicles carefully positioned at key points on the route and providing a couple of hundred fully trained paramedics or volunteer medics who keep an eye on the ever-increasing crowds for those who faint, suffer sun-stroke, sprain an ankle or worse yet, are unfortunate enough to find that today is the day for their long overdue but unexpected cardiac arrest.

As Maurice explained when we arrived at the Basilica where the main unit was stationed: “Our main concentration is on hydration so throughout the route we position booths which gave away free bottles of water.”

The Basílica del Voto Nacional where the main unit was stationed

In fact, despite the massive crowds the day mainly consisted of treating sprained ankles and dispensing water. Thankfully no serious crimes or medical incidents occurred so the Cruz Roja team could pack up and go home for a rest before preparing for an equally busy evening. Our memory of the day was of the colour, the friendly atmosphere, the sheer exuberance of the crowds and the cheerful efficiency of the Cruz Roja team along the route.

Along the way we fell in love with a country whose ambulance people possess a spirit as rugged and beautiful as its imposing volcanic Andean landscape.

As we followed Maurice and Ivan around the route we were spell-bound by the sights and sounds, particularly some of the colourful, intricate and huge religious icons festooned with flowers which were carried on the shoulders of teams of up to 20 people depicting Christ or the Virgin Mary.

Good Friday Night: Ride-Along from the Inca Station

After a couple of hours rest and a light dinner Ivan picked us up from our hotel and took us to one of Quito’s two main ambulance stations, the Inca base station on Avenue 6th Decembre in the North of the city; based within a socially mixed neighbourhood, it serves some of the poorest and most troubled communities on the fringes of the city, both economically and socially.

At the Inca base station

Normally housing two ambulances, one of which is a specially-equipped rescue vehicle used particularly when tourists or locals get lost in the surrounding mountain ranges, the Inca station is usually manned by around 10 people per shift, consisting of a mix of qualified paramedics and volunteers—usually ISTCRE paramedic trainees at various stages of their training—it’s modestly scaled with two of those personnel manning a dispatch desk in the corner of the small recreation room while the others either sleep in an adjacent dormitory or drink coffee and watch TV in the same neat and cosy but simply decorated room. But like every ambulance station the world over, all the clinical personnel remain poised to dash to their ambulance the moment a call is taken.

Recognising that Isaac was slightly too young to either go out on-vehicle or stay on his own at the hotel the charming young females in the team quickly took him under their collective wing, inviting him to play cards and making sure that he had a sleeping bag and a pillow ready for when he decided to get his head down for the night.

The wide age range of the team was immediately noticeable, as was the fact that the youngest members were not necessarily the most inexperienced. For example, Gabriel Chapaca, just 20, had qualified as a full paramedic at just 19, while Stalin Landazuri, 44, was a full-time teacher and a psychology counsellor who has been volunteering 1-2 days per week with Cruz Roja for over a decade.

Married to Veronica and with 4 daughters, Stalin is trained to the level of Advanced Search & Rescue skills and happily joked to me that as the sole male in a noisy household of women he looked forward to his night-time voluntary work as a means of getting some “peace and quiet”.

Pleasingly though the gender balance for the shift favoured females, with both dispatchers, Gabriella Franco (24) and Fanny Angelita Inlago (22) and five of the clinicians being women—Vanessa Pallo (21), Denise Vielardo (23), Carolina Jacho (24), Ivonne Quinones (25) and Belen Candela (27).

Between them they ranged from ‘Assistants’, students in the first couple of semesters, up to ‘Advanced’, those such as Belen and Denise who were nearing the end of their course and were due to qualify as registered paramedics.

Leading the team for the night was our friend and escort, Ivan, whose job it was to introduce us to the crew. As Isaac and I were already learning, the two features which distinguished staff, trainees and volunteers across ISTCRE and the wider Cruz Roja family were their boundless good cheer and their amazing enthusiasm for saving lives and improving their life-saving medical skills.

This baby-faced paramedic could, I considered, give Lewis Hamilton a run for his money. Though I doubt that Mr Hamilton would have been capable of getting the ambulance safely to its destination so quickly.

Freddy Baque, a 30-year-old fully- qualified paramedic with the Rescue team explained that he’d begun his relationship with Cruz Roja as a 15-year-old volunteer and was proud to be among the first cohorts of fully-qualified paramedics trained by ISTCRE during its start-up period.

The other senior member for the shift was Edwin Davila, an ISTCRE training professor and also a coordinator with CREMYAP. It struck me as impressive that a course instructor was working on shift with his pupils.

While waiting for the first call of the night Edwin explained the pattern of responses dealt with from the station. As always weekends were busiest but, overall, the surprising thing was how relatively few calls came in.

Six to eight calls on a night shift were considered busy. When I explained to him that UK city-centre crews might handle over 30 calls during a 12 hour shift he was taken aback but explained that since the local population was still not used to having a free ambulance service they rung it only when they considered they had a genuine emergency.

Oh, for such courtesy!

Some of the calls were referrals from the police after, for example, an RTC. Before ISTCRE introduced their service only 4% of patients arrived at hospital by ambulance and these would be wealthier citizens signed up to a private ambulance service. Now 68% of all patients arriving at the ED were transported by Cruz Roja.

The goal, he explained, was that within five years, 90% of all patients would be transported by Cruz Roja. In terms of numbers last year Cruz Roja responded to 5,480 patients, of which only 80% were transported to Quito’s eight public hospitals and 20 clinics after examination.

The prediction for 2019 is that they will respond to 8,000 calls – an increase in call volume of 32%. The big question, he pointed out, is: where will the additional funding come from?

And in terms of those families fortunate enough to subscribe to a private ambulance service what was the average unit cost per transport, I inquired? Around $20 US dollars.

Now, while this may seem cheap to a North American or European person, to put this into context, this is a city where a cab will take you across its entire centre in rush-hour for just $2 US dollars and the average weekly wage for unskilled workers is only about $50.

Last but not least in the team was Daniel Robalino (22) who had qualified as a paramedic the previous year and who was one of two drivers for the night. As I found out later, Daniel was the most skilled ambulance driver I’ve ever spent a shift with. As predicted by Edwin the night was indeed typical.

After a couple of hours’ much-needed rest in the dark dormitory on a very comfortable bed we were roused by Gabriella for our first call. Driven by Daniel, with Ivan acting as lead and Vanessa on-board we were called to an elderly female (80) with hypertension and high blood pressure who’d been seen earlier that day by her doctor.

After a careful examination by Ivan, which included testing blood pressure, heart rate, blood oxygen levels and pupil reaction, it was determined that her condition was caused by a recent change in medication and that she was in no immediate danger. The patient wasn’t transported.

Had she been in Copenhagen, Amsterdam or London she undoubtedly would have been—if only to ensure that the crew were adhering to standard European protocols, which I sometimes feel are designed to avoid blame for the ambulance service, rather than considering the patient’s comfort and best interests.

But as Vanessa explained to me, recognising how scant their actual paramedic and vehicle resources are, ISTCRE-trained paramedics, many of whom have volunteered with Cruz Roja since early adulthood, are taught to both respect the patient’s needs but to also bear in mind that the next call may be more urgent and, if possible, the ambulance and crew should be free to respond.

The next call came in soon after our return to base. By now it was past 01.00 hrs. The only information we had was that the patient was a young male possibly suffering a drug overdose. As we rushed to the vehicle Ivan gave me the option of staying on-station, explaining that the neighbourhood they were heading to, La Volta (‘the Boot’—so called because of its shape) was considered highly dangerous by both ambulance and police.

It was not uncommon he said for gangs to either approach the vehicle and intimidate the crew or, worse yet in his opinion, to wait until they were inside the patient’s home treating them and steal vital medical equipment from the vehicle. Explaining that I was content to take responsibility for my own safety, I joined them anyway, and it was during the high-speed 25-minute drive through dense fog along narrow, poorly-paved and cracked roads up steep mountain paths with sharp curves that I realized that Daniel had far from ordinary driving skills.

This baby-faced paramedic could, I considered, give Lewis Hamilton a run for his money. Though I doubt that Mr Hamilton would have been capable of getting the ambulance safely to its destination so quickly. The home of the patient was in one of the poorest neighbourhoods I have ever visited. Consisting of a couple of thousand homes in various states of decay, many boarded-up but still occupied, and most on roads scattered with refuse and with pot-holes the size of buses, they were poorly-lit, if lit at all and there was something else that jarred.

Eventually I realized what it was. “Why are there no shops… no shops at all?” I asked Ivan. He looked at me ruefully and explained: “Sadly, they just don’t work around here. Some have tried to open small grocery stores but they are looted and robbed within hours… often with violence. So as a business model it just doesn’t work.”

When we arrived at the house on a steep narrow road overlooking scrubland, I asked Ivan how Daniel had found it. The area was so dangerous and remote that it literally couldn’t be found via Sat-Nav and the small road didn’t even have a name. “Simple”, he replied. “We develop our own local knowledge because we need to.”

We entered the home to find the concerned family (a mother, a brother, an aunty and a grand-mother) waiting anxiously in the kitchen. With the walls crowded with the Catholic paraphernalia that I had noticed was the norm everywhere in Quito—shops, offices, homes, even street-side kiosks—the first thing that struck me was how immaculately clean and cosy this home was.

After a brief discussion with the brother it was established that the patient, his 20-year-old brother, had spent the evening in an unofficial bar, probably a neighbour’s living room, smoking cannabis and drinking a concoction popular among the local youth – a fruit drink purposefully spiked with methylene.

Why, I asked Daniel, was this a popular drink? His reply made sense: “There aren’t that many bars or liquor stores so young people find their own alternatives. Plus, this drink gets you really high… But it is dangerous, very easy to overdose on!”

When we entered the small, cramped bedroom, two mattresses were on the floor pushed together and the young patient was lying limply on one side with his arms flopping by his side and his eyes closed. Ivan spoke to him gently while encouraging him to do his best to sit up.

After careful questioning to establish the night’s events and a very thorough set of examinations, Vanessa was able to reassure the visibly shaken brother that the patient would be fine. “Keep him awake and give him lots of water” was the simple prescription. The patient wasn’t transported.

“Not necessary”, explained Ivan. “He’s not at any real risk and if he deteriorates, which he won’t, I’ve told his brother to call us back immediately. But it’s Easter weekend and the hospitals are super-busy and to be honest, they can’t offer him anything. He doesn’t need his stomach pumping and the toxins will leave his system if he rehydrates.”

On the way back to base another strange fact struck me. Unlike all other ambulance crews I have observed the world over, the Cruz Roja team behaved differently on arrival. In most cities I’ve visited—from Jerusalem to Las Vegas or from Copenhagen to Quebec—this crew didn’t begin by dragging in stretchers, carry chairs, defibs or whatever else was on-board they could lay their hands on into the patient’s house on arrival.

Ivan explained this to me very simply. “Yes, we’ve got all the basic kit and equipment. Not the most expensive, I know, but it’s all in working order. But the thing is this. Firstly, we know that most of the time we probably won’t be transporting the patient; and, secondly, we really feel that the less dramatic we are when we enter the patient’s home the less stressful it is for them and their family. If we need the carry chair we can always go back out and get it.”

Our final call of the night came in at 4.32 hrs and it was to an even more remote and poor neighbourhood, also in the remote North of the city. During the 15-minute drive I noticed that many of the more populated arterial routes were already awake—if indeed their residents had even been to bed yet. I saw homeless people with their belongings in shopping carts, groups of middle- aged men sat on stoops smoking and drinking and more than one prostitute openly plying her trade by shabby shop fronts, making her pitch to anyone who would make eye-contact.

This time the patient was a 45-year-old man living in a shack on a concrete terrace above the house of a farming family in an oddly rural village-like area, Naxon. It must have been on the very outer Northern border of Quito. The report said the patient had been suffering seizures since the early hours.

When Ivan spoke with his wife it emerged that he had long-term mental health problems and had spent the night kneeling by his bed in prayer and reporting that he was in actual conversation with Jesus Christ who had appeared to him to instruct him to embark on a mission to spread the Good Word. It was after this that the seizures began.

Again Ivan, Daniel and Vanessa embarked on the most careful and sympathetic diagnosis, asking about his prescribed drug regime, and gently asking if there were any issues with either alcohol or any un-prescribed drugs.

The room he and his wife shared was literally a breeze-block shed with a flat roof­—the size of a freight container it was undecorated except for rosary beads, a crucifix and a large image of the Virgin Mary. It had bare concrete walls, no carpeting and was crowded with bin-liners overflowing with clothing and knick-knacks. With room for only one rickety bed and a cabinet, this was their home.

Toilet facilities and drinking water were shared with a downstairs neighbour and all cooking and laundry took place on the terrace, regardless of the weather or the time of day. After a long 40 minutes we left and, again, the patient wasn’t transported.

Ivan explained that the priority, which he’d attended to on the spot, was to speak to the patient’s doctor and ensure that later that same day he would be taken to a clinic to meet with a clinical psychologist who could determine the current state of his mental health. Thankfully, he wasn’t suicidal and didn’t represent a risk to anybody around him.

His wife had explained that her husband’s mental health problems had begun 9 months earlier when he lost his labourer’s job and was, despite strenuous efforts, completely unable to find new work. As time passed, due to lack of money, he spent most of his time isolated at home, praying for work. Earlier that day they had found a lift into the centre of Quito to watch the Easter procession. But, as his wife explained, he was bereft that for the first year in many he was forced to watch as an observer since he didn’t have the required $20 needed to participate as a concelebrant.

This she felt, might have been the final trigger to his collapse. He was, I decided, just a very poor and mentally exhausted man who had perhaps lost all hope and self-esteem. Maybe conjuring up visions of his own special and exclusive conversation with his Lord was the only salvation he felt capable of creating.

Despite the kindness shown by Ivan it was impossible to leave without feeling depressed. Sadly, despite their best efforts the Cruz Roja team could offer their patient nothing except compassion and, at least for a short while, a feeling of worth and dignity.

Another Parade, a Panel Discussion and an Unexpected Pop Concert

On Monday morning we went to the Inca Base station, one of ISTCRE’s two main campus sites in the heart of the city. This was the beginning of our official research. Expecting an introductory cup of coffee and a series of scheduled meetings around ambulance training, we were overwhelmed on arrival to see that the entire Institute had prepared an elaborate and impressive parade for us to inspect.

Javier Sotomayor and Mauricio took us around an enormous courtyard where ambulances, rapid response cars, responder motorbikes and entire platoons of staff were stood in orderly ranks so we could greet them and begin learning about their various roles. Everyone was in smart uniforms and smiling and, sometimes in halting English, delighted to explain about their particular role.

We met teams from their specialist motorcycle responder unit, from their driving school and their specialist rescue team as well as numerous students and instructors. This was followed by a guided tour through their classrooms where we saw students at various stages in their paramedic training engaged in everything from basic first aid, to advanced CPR, to advanced trauma management and even rescue at height, in water, and vehicle extrication.

In every classroom the atmosphere was concentrated and disciplined, yet overwhelmingly enthusiastic with a clear bond of trust and respect between all students and professors.

Next on the agenda was our first contact with CREMYAP – the prehospital research body affiliated to the training organisation which only last year launched Ecuador’s first ever prehospital journal—‘Revista De Investigacion Academica Y Educacion’—an excellent clinical research publication which encompasses both the clinical, psychological and social aspects of national and international ambulance care. One of its excellent first research papers on Burnout among health-care workers is reprinted in English later in this edition.

ISTCRE is a superbly well-organised academic institution—bustling and busy but with teaching staff and students all moving around in a constant blur of happy chatter and camaraderie. Although not notified in advance we found ourselves taken to a main assembly hall with rows of chairs and a stage where I was informed that I was to be a guest panellist on a debate on the future of South American paramedicine comprised of myself and the editorial panel for CREMYAP’s already successful journal.

The hall was thronged with students at all stages of their six-semester degree and the debate was chaired by then Deputy-Rector, but now Rector, of ISTCRE, Dr Victor Daniel Malquin Fueltata. Also among the panel were Dr Jaime Flores Luna, Dr Eric Enriquez Jimenez, Dr Gustavo Cevallos Parades and Dr Wagner Naranjo Salas.

With Mauricio chairing and translating patiently, over 50 minutes we covered a broad and impressive range of issues with me mainly doing my best to offer ad hoc feedback on the current research and thinking on these issues in other parts of the world such as Europe, India, Australasia and Africa.

Topics covered included the latest developments on prehospital pain management (which took in an enthusiastic discussion on the introduction of Penthrox from Australia to the UK), the measurement of standard competencies of EMTs and their global variances, advances in simulation training (which focused mainly on the USA and Denmark), the use of technology in dispatch, which covered the role of IAED (the International Academies of Emergency Dispatch) as a disseminator of best practice protocols globally, and the exceptional achievements of Israel’s MDA (Magen David Adom) ambulance service who have developed possibly the best technology for the control room of any ambulance service in the world—all built in-house!

Other topics covered included mental healthcare for paramedics and remote learning. But the most impressive part of the debate was the fact that the panel encouraged the students not only to ask questions but to express their opinions and ideas frankly and confidently—all of which were listened to and responded to in the most respectful manner.

By late morning I was looking forward to a strong cup of Ecuadorian coffee, a sneaky cigarette break and maybe even a sandwich. But no, not yet. As soon as the team of august clinical academics left the podium the tables and chairs were cleared and to our surprise a full band layout was installed, including amps, speakers, drum-kit and microphone stands. The time was 12pm so I assumed the stage was to be used for a student activity of some type.

I was wrong and I was right. Isaac and I were now invited to take front row seats among the students and informed that the ISTCRE’s own Rock band was about to perform a special concert in our honour. Imagine our surprise when the bass guitarist and co-leader stepped out with a bunch of seven students… only to be revealed as Rector, Javier Sotomayer.

There followed a joyous half-hour jamming session which concluded with their signature tune, the Scorpions ‘Wind of Change’. And they were good. Really, really good. But we weren’t allowed to sit down. Instead a group of cheerful and attractive young students dragged me and Isaac up from our seats and got us dancing. If only BBC’s Question Time ended the same way every week I’m sure its ratings would rise astronomically!

Lunch followed and then another very positive editorial meeting with the journal’s Board. Every part of the day was exciting and memorable and Isaac and I both came away impressed and uplifted by the special relationship which clearly exists between the ISTCRE’s teaching staff and its students.

A Bright Future Ahead Thanks to Dedication, Passion and Hard Work

ISTCRE trains over 2,000 paramedic students a year from its two campuses. As well as providing paramedics for Ecuador it also trains paramedics for around 9 other South and Central American countries, including neighbouring Peru, Colombia, Brazil and Honduras—all under the auspices of Cruz Roja.

Its passionate commitment to improving evidence-based clinical education across South America is undoubted since, as well as establishing CREMYAP and its own already highly-respected clinical research journal, its next ambitious project is to establish South America’s first paramedic university—a project which is enthusiastically supported by Cruz Roja Ecuatoriana and the wider global Red Cross community.

While in Quito I gained a crucial insight into the amazing and dedicated work that Cruz Roja Ecuatoriana is doing to care for the people of Ecuador and also for many of its neighbouring countries. Not only does it provide ambulance care but it also responds to natural disasters, rescuing victims and treating entire communities who have been displaced—most recently after the 2016 earthquake which devastated the country.

It also offers support to migrants entering Ecuador from neighbouring countries, and, as we reported on in our last edition, one of the most vital things it does in this area is reuniting families who have lost contact with each other. On top of this it trains Ecuador’s military in medical and general healthcare so they can respond better to disasters and also provide a better level of support to the population day-to-day.

It also plays a vital role in healthcare education and, at a time when AIDS and HIV are on the rise across South America, simply teaching people about the risks and how to avoid harm is a vital but very challenging undertaking.

Add onto this the work it does inoculating children and providing a working blood transfusion service nationally and you begin to get an understanding of what a vital role the National Red Cross in Ecuador plays in the life and well- being of its all-too often hard-pressed population.

Since our visit the charismatic and inspirational founder of ISTCRE and CREMYAP, Javier Sotomayor, has departed from his role of Rector.

But the beating heart of Cruz Roja Ecuatoriana is most certainly ISTCRE and CREMYAP. They are the ones that are not only providing free ambulance care across this very proud nation but also bringing hope for the future by training more and more paramedics and doing more and more prehospital research so that the overall quality of ambulance care continues to rise.

However, his former deputy, Dr Victor Daniel Malquin Fueltata has taken up the role of Rector and, as well as ensuring much-needed stability to both organisations, he is determined to use his own impressive medical knowledge and leadership skills to carry on the blazing flame of innovation and improvement that his friend and predecessor lit for Ecuador back in 2004. Their next project is to form a much-needed university of paramedic science. I have every confidence they’ll deliver on this as well. So, in closing, I urge as many of Ambulance Today’s friends in the global ambulance family to please make contact with ISTCRE and CREMYAP and offer them any support that you possibly can.

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John Thanks Lifesavers After Heart Stops

A father-of-two has been reunited with the off-duty doctors who saved his life when his heart stopped beating at his local squash club.

John Savage, 56, from Bath, went into cardiac arrest during fitness training at Lansdown Tennis Squash & Croquet Club in the Northfields area of the city on 13 October.

Bristol GP, Mark Byron, realised John had stopped breathing and called for help.

He carried-out CPR with Dr Richard Dixon, and they gave John three shocks with a defibrillator.   

Local businessman, Andy Ewings, called 999 to alert South Western Ambulance Service NHS Foundation Trust (SWASFT) who arrived within four minutes.

John soon regained consciousness, and has gone on to make a fantastic recovery.

John made a special visit to Bath Ambulance Station on Tuesday 26 November to thank his lifesavers in person. 

He said: “I felt my heart flutter and thought it was going to pass out. The next thing I remember is Paramedic Ed leaning over me. I felt like I was in the eye of my own storm.

“There was a lot of concern for me, but I’m practically back to normal now.

“I survived because of the great response and treatment I received. I’m incredibly lucky to be alive.

“I’m not religious, but it’s miraculous.”

Dr Byron said: “It was an upsetting event. But I went into autopilot, and thankfully the ambulance crew arrived quickly.”

999 Call Handler Vicki Hodgon and other staff in the Control Room organised for crews to respond to the emergency.

Paramedics Ed Hill and Rosemary Cherry treated John at the scene, and conveyed him to the Royal United Hospital in Bath. They were supported by Paramedic Matthew Jenkins and Operations Officer Michael Anning.

John was transferred to the Bristol Heart Institute for surgery.

Ed said: “As we arrived John had just received his third shock and had begun making a recovery, resulting in him talking to us.

“This was such a fantastic example of early CPR and defibrillation which deserves recognition.

“I can’t describe the emotion of reuniting the patient with his two young daughters after his dad had been clinically dead for five minutes.”

SWASFT Operations Officer, Michael Anning added: “This incident demonstrates the real worth of publicly accessible defibrillators. The quick action of bystanders and the prompt transfer to hospital have ensured the best possible outcome.”

Volunteer Lifting Service To Help More Patients

South Western Ambulance Service NHS Foundation Trust (SWASFT) has been given significant funding to extend a pioneering volunteer-run project in local communities.

Gloucestershire Strategic Housing Partnership has provided £50,000 to support patients in six communities across the county have non-injury falls, are unable to get up, and call 999.

The scheme involves trained volunteers, called Community First Responders (CFRs), attending these incidents and assessing patients with support from clinicians in the Control Hub.

In each incident, the volunteer uses an emergency lifting chair to move patients from the floor to a sitting or standing position, and the clinician decides if an ambulance is required.

The initiative reduces patient wait times and enables frontline crews to be available for life-threatening incidents.

Kevin Dickens, SWASFT County Responder Officer for Gloucestershire, said: “We are delighted to have received this funding from the Strategic Housing Partnership.

“The lifting scheme enables our trained volunteers to further support patients at home in their local community in a robust and safe way. It means our patients can be helped back onto their feet in a safe and more-timely manner.

“Our volunteers give their time freely to help support SWASFT and our patients. This funding helps them to provide more enhanced care for those in need.”

Dr Hein Le Roux, Deputy Clinical Chair at NHS Gloucestershire Clinical Commissioning Group, said: “Falls are common and can lead to serious health issues, particularly for older people. They can cause distress and pain, and often result in people losing their confidence and independence.

“We are delighted to be working with our colleagues in South Western Ambulance Service to help people who have fallen at home.

“Responding promptly to help the person get up from the floor and ensuring they are assessed quickly is really important as it can often avoid them having to go to hospital.”

Around a third of people aged 65+ and about half of people aged 80+ fall at least once a year.

The lifting concept was developed in 2017 as a way to attend and assess non-injury falls patients more quickly, developing the skills and experience of CFRs with help from clinicians.

The new funding has enabled the service to be launched in the following new areas: Bishops Cleeve, Cheltenham, Quedgeley/ Tuffley, Tidenham and Cirencester. A second scheme has also been rolled-out in Stroud.

It brings the total number of lifting schemes in Gloucestershire to 13.

During an eight-week trial involving 17 groups across the South West waiting times for non-injury falls patients were cut by 12.5%.

Of the incidents attended by a CFR 77% did not need support from a paramedic, saving 148 hours of frontline resource time.

SWASFT was given the Best Care of Older People accolade at the Health Service Journal’s 2018 Patient Safety Awards for the initiative.

CFRs are trained volunteers who attend emergency incidents and deliver care in their local communities, on behalf of SWASFT, while an ambulance is on its way.

As well as non-injury falls incidents, they respond to 999 calls where it is essential for the patient to receive immediate lifesaving care. These include conditions such as cardiac arrest, chest pain, breathing difficulties, unconscious patients, fitting and stroke.

There are around 800 CFRs providing lifesaving support to patients across the region.

Edesix Body Worn Cameras To Protect Ambulance Staff

Edesix, a leading supplier of Body Worn Camera (BWC) solutions, are having their VideoBadge VB-300 cameras trialled by South Western Ambulance Service NHS Foundation Trust (SWASFT) to better protect their ambulance crews against violence and aggression.

Crews in Exeter, Plymouth and Bristol are wearing the cameras during the three-month trial which began in October. The use of cameras is intended to deter abuse and obtain evidence of offences against the ambulance crews. If the trial is successful, the cameras could be rolled out across the Trust.

There were 1,285 recorded incidents of violent or aggressive behaviour towards SWASFT staff between August 2018 and August 2019, which is an increase of 24% compared to the previous year.

Ken Wenman, Chief Executive of SWASFT, said: “Like all our emergency services colleagues, our crews and control staff work in extremely difficult circumstances. They are often under threat of attack or abuse, and staff members are assaulted every day. That is totally unacceptable.

“We want to take every possible measure to ensure our employees are safe at work. Using body worn video cameras will discourage people from abusing and assaulting our staff. They will also enable us to provide evidence of abuse or assaults when they do happen so the police can bring more prosecutions against people who assault our staff.”

Edesix’s BWC solutions are designed to deter abuse, protect workers and record evidential-quality footage for review or to secure prosecutions. This all-encompassing solution, which includes the VideoBadge and VideoTag cameras, and VideoManager software, is proven in industries from retail to policing, prison and emergency services.

For further information please contact us at sales@edesix.com or give us a call on 0131 510 0232

British Red Cross calls for change in law to improve response when UK emergencies or disasters strike

The British Red Cross is calling for the law to be updated to give individuals and communities more say in how they are treated and the support they get in an emergency.

Currently emergency services, government bodies and councils, who together are responsible for planning for emergencies, aren’t legally bound to involve voluntary and community groups.

As a result, local knowledge about needs, vulnerabilities and sensitivities may not always be known or taken into consideration.

In its latest report, People Power in Emergencies, the charity looks at how far local resilience forums, which lead local council emergency planning, factor in the knowledge, skills and capacities of the voluntary and community sector.

Emergency response volunteer providing hot drinks for the community from British Red Cross Emergency vehicle in Fishlake near Doncaster.

It reveals that collaboration is variable, meaning responses to emergencies tend to focus chiefly on “command and control” mechanisms, which of course are important.

At the same time, this can mean missed opportunities to mobilise people power encouraging communities to build their resilience and support their recovery from within.

The report highlights the very different needs of individuals and how those needs can best be met.

One of the report’s key recommendations is for an urgent review of the 2004 Civil Contingencies Act.

The British Red Cross is calling on whoever wins the election to update the act to enshrine in law the role of the voluntary and community sector in emergencies. 

Other recommendations in the report include:

·         A “people at the heart of planning” checklist for local resilience forums, produced by the British Red Cross, and championed by the recently formed voluntary and community sector Emergencies Partnership

·         A further amendment to the Civil Contingencies Act, Regulations and Guidance to require local resilience forums, in partnership with the voluntary and community sector, to plan what the report calls a more ‘person-centred’ approach to preparing for and dealing with disasters and emergencies.

British Red Cross volunteers were out in force providing support to many communities after widespread flooding swept across northern England. Thousands of people were forced from their homes across Yorkshire and the East Midlands due to flooding in November 2019. Within hours of floods occurring, emergency response volunteers were deployed to hard-hit communities across parts of Derbyshire, Lincolnshire, Nottinghamshire, Humberside/East Riding, and South Yorkshire, after parts of the country were inundated with a month’s rainfall in just 24 hours. In the days following the flooding, volunteers were checking on vulnerable people in the community, manning rest centres for evacuees and distributing much-need donations. The British Red Cross also released £50,000 from its Disaster Fund to help people who have been most affected by the flooding.

Previous research by the British Red Cross has shown how involving grassroots organisations in responding to emergencies ensures people and communities feel listened to and more empowered and in the face of disaster.

As every individual will react differently, it is unrealistic to ask councils and emergency services to adopt a ‘one size fits all’ approach.

The British Red Cross is calling on local authorities and the voluntary and community sector to work with it on the report’s recommendations, and to see the law amended urgently.

British Red Cross CEO Mike Adamson said: ‘Our own response to the recent floods across Yorkshire and the Midlands has shown the value we bring, whether supporting fire and rescue to distribute sandbags, or welcoming people who’ve been flooded out of their home into rest centres. 

“This is about showing how we complement the work of our partners.

“It’s also about giving a voice to those affected by emergencies and highlighting local challenges, sensitivities and opportunities to help people survive and recover better. 

“It’s people and communities who know best what their needs are and how they want them addressed.

“They are the experts in who may be seriously ill, have a disability or mobility issue, or face difficulties because of language barriers, poverty, immigration status or anything else.

“By listening harder and tapping into that resource, people will have the best possible chance of survival and recovery.

“By updating the law so that statutory agencies work more with communities and the voluntary sector, people’s immediate needs will be met more easily, in the most appropriate way.”

Dr Andy Johnston, Chief Operating Officer of the Local Government Information Unit (LGIU), and Convenor of the Local Government Flood Forum, has welcomed the report: “It is very timely, given the recent emergency response to flooding in the North of England and the Midlands. 

“Emergencies in the UK are evolving, with climate change and threats of terrorism, and are very complex, affecting both communities and councils.

“I am therefore pleased to see the recommendation for reviewing the legislation to better guide the local agencies in their planning for emergencies.

“In my roles as part of the LGIU and Convenor of the Local Government Flood Forum, I very much look forward to working more closely with both councils and the voluntary and community sector to take forward these insights and recommendations to ensure community insight is key to local government emergency planning.”

Women Exceed Men in Ultra-Endurance

World Extreme Medicine Conference provides platform for Female Doctors rowing Atlantic to prove a point

It is an exciting time for women in sport, in particular women are increasingly meeting or exceeding male performances in ultra-endurance events.  The World Extreme Medicine Conference 23-25 November 2019 in Edinburgh is providing a platform for the “Emergensea Girls” to announce their research project and talk about their plans for taking on the world’s toughest rowing race – the Talisker Whisky Atlantic Rowing Challenge 2020.

A&E doctors at the Royal Devon and Exeter NHS Foundation Trust and Extreme Medicine MSc Fellows at Exeter University Medical School, Rosie Alterman and Charlie Fleury are going to use the challenge to carry out some preliminary research that they hope will support the theory that women are better than men at ultra endurance events.

The girls will be rowing across the Atlantic from La Gomera in the Canaries to Antigua in a 24ft boat. In addition to conducting research on themselves and simply staying alive they are aiming to smash the current women’s pairs record, and reach Antigua in under 50 days. All proceeds from their venture will be going to Devon Air Ambulance Trust.

Charlie Fleury and Rosie Alterman

Prof. Mark Hannaford, Co-Founder of the MSc Extreme Medicine programme at Exeter and Founder of World Extreme Medicine and Conference said

“I’m delighted to see real research advances being made as a result of the establishment of the MSc in Extreme Medicine at the University of Exeter Medical School in a partnership with World Extreme Medicine.   

This area of medicine has been poorly researched in the past, especially in the area of female psychological response to extremes, and I’m delighted that progress in this area is being made by two exceptional Clinical Fellows enrolled on the course partners with the Royal Devon & Exeter Hospital in Devon.”

There are numerous hypotheses as to why women are increasingly outperforming men ranging from evolutionary roots as child-bearers through to the composition of female muscles. 

During the race Charlie and Rosie will be conducting original research into women and endurance sports as part of their MSc in Extreme Medicine. They will be using data collected from the rowers participating in the Atlantic crossing events in 2019 and 2020 – looking for trends from this year which they can input into the research planned for next year. They will be examining body composition and muscle fatigue pre and post the rows and during the crossings there are two questionnaires that the rowers will complete each day which will profile mood states and provide the rating of perceived effort ( a common method used in sports to measure the individual’s perceived exertion at a point in time).

Charlie, who recently had major surgery on her pelvis, said

“Rosie and I have shared many challenges in the past – ranging from hiking in snake-infested Costa Rica to camping in -20°C in Norway, to surviving a Friday night shift in Exeter’s Emergency Department. What we lack in rowing experience, we more than make up for in determination! 

In addition to long-distance triathlons and running marathons Rosie volunteers with the RNLI – so is well aware of the unpredictability of the sea and the respect crossing an ocean demands. 

We will be training with James Parkes, strength and conditioning coach at Exeter Chiefs Premiership rugby team, and have a variety of other supporters to help us prepare physically and mentally for the challenge for which we are immensely grateful”

The duo will be running a rowing competition at the World Extreme Medicine conference in Edinburgh and are also planning a 24 hour row in their hospital foyer next March in aid of Devon Air Ambulance.