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Welsh Ambulance Service Celebrates Volunteers’ Week 2020

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The Welsh Ambulance Service has been celebrating the work of its volunteers as part of national Volunteers’ Week.

Volunteers’ Week (01-07 June) is an annual celebration of the contribution millions of people make across the UK through volunteering.

More than 1,400 volunteers give up their time to support the ambulance service in Wales, including 1,200 Community First Responders and 170 Volunteer Car Drivers.

Community First Responders are trained to deliver life-saving first aid prior to the ambulance service’s arrival.

Volunteer Car Drivers use their own vehicles to transport people to routine hospital appointments, including renal dialysis, oncology and outpatients appointments.

In 2019/20, they made 134,354 journeys across Wales and covered more than four million miles – the equivalent of driving to the moon and back eight times.

Elsewhere, Community First Responders are members of the public who are trained to deliver life-saving first aid to people in their own community prior to the ambulance service’s arrival. 

As a critical part of the chain of survival, Community First Responders play an active part is saving many lives across Wales every year.  

They have the equipment and know-how to administer treatment in those precious first minutes of an emergency, including CPR and defibrillation in the event of a cardiac arrest.

Last year, Community First Responders attended 29,000 emergencies, arriving at the scene of the most serious ‘Red’ calls in an average of six minutes and 49 seconds.

Jason Killens,
Chief Executive,
Welsh Ambulance Service

Jason Killens, Chief Executive of the Welsh Ambulance Service, said: “Our volunteers – be they in our car service or our Community First Responder group – give up their time to help us help our communities. 

“The time they give is substantial and makes a real difference to our patients across Wales 

“Without the support of our volunteers and their families and friends who support them to volunteer with us, we simply couldn’t operate the service that we do.

“The commitment from our volunteers through the Covid-19 pandemic has been incredible, and we would like to extend a huge thank you for their time and commitment, not just this Volunteers’ Week but year-round.”

Volunteer Car Drivers transport patients to and from routine hospital appointments using their own vehicle.

Martin Woodford, the Trust’s Chair, added: “As an ambulance service, we depend hugely on the contribution of our volunteers, come rain or shine, and never more so than during this frightening pandemic.’

“On behalf of our Board, I would like to express my enormous gratitude to all of our selfless volunteers, whether Community First Responders, Volunteer Car Drivers, or people who have simply stepped forward to help us in any way they can during these difficult times.”

“We are forever in your debt,” Martin added.

As well as Community First Responders and Volunteer Car Drivers, the Trust also relies on the support of St John Cymru Wales and uniformed first responders from the three Welsh fire and rescue services.

It is also supported by ‘BASICS’ doctors from the British Association of Immediate Care, who provide pre-hospital care at the scene of more complex emergencies.

To volunteer for the Welsh Ambulance Service, visit www.ambulance.wales.nhs.uk 
and head to the ‘Get Involved’ page. 

Visit http://volunteersweek.org for more information.

Covid-19: Have Your Say on Welsh Ambulance Service’s Response

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The Welsh Ambulance Service is asking the public to have a say on its response to the Coronavirus pandemic.

The Trust is inviting people to share their experience of accessing the service, whether through 999, 111 or its Non-Emergency Patient Transport Service.

It is also keen to gather the public’s views on ease of access to information, as well as how they found the process of offering to help with equipment and volunteering.

Rachel Marsh, the Trust’s Director of Strategy, Performance and Planning, said: “The Covid-19 pandemic has been the greatest challenge in health and social care for a generation.

“We’ve made every effort to provide the best possible service while in the throes of this global health emergency, which has included enlisting the support of the military and the redeployment of more than 200 colleagues into key areas of the service, like 111.

“Patients are at the heart of our service, so we’re keen to hear about how this has felt on the ground by the people we serve, people in Wales.

“We’re not out of the woods yet but as a forward-thinking ambulance service, we’re starting to turn our attention to lessons learned and what more we could have done and can still do.

“You don’t have to have accessed our service to take the survey, and any and all feedback is welcome.”

Click here to take the survey, the closing date for which is Friday 12 June 2020.