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Annual Carers Survey Launched by Welsh Ambulance

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If you look after a family member or friend, then the Welsh Ambulance Service wants to hear from you during August as part of its Carers Survey 2020.

Caring for anybody with a physical or mental disability, a person with substance misuse issues or providing extra help as someone grows older can be extremely testing and impact on the carer’s own life and wellbeing.

The Ambulance Service would love to hear your experiences of caring — especially if you’ve had cause to use any of their services such as emergency care response, falls team, non-emergency patient transport or community engagement work.

Executive Director of Quality and Nursing for Welsh Ambulance, Claire Roche said: “Gathering personal experiences from carers is vital to us and will help build greater understanding and shape how we meet their needs in the future.’

Claire Roche,
Executive Director of Quality & Nursing,
WAST

“I would urge anybody in a care role to make their voice heard and let us know via the survey how they have found our response when they have needed to call.”

Run by the Patient Experience and Community Involvement (PECI) team, the survey is in its second year.

Matt James from the PECI team added: “Reaching out to those who are caring for loved ones can be a lifeline.’

“To provide a safe forum and support network is essential in helping people feel understood and that they are not alone.

“Our annual survey will help us to further understand the issues faced by people we may not physically be able to reach.”

Follow the work Welsh Ambulance do with carers on Twitter @WelshAmbPIH.

To take the survey visit https://www.smartsurvey.co.uk/s/1_WASTCarers2020/

Covid-19: Have Your Say on Welsh Ambulance Service’s Response

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https://chat.whatsapp.com/AmbulanceTodayDirect

The Welsh Ambulance Service is asking the public to have a say on its response to the Coronavirus pandemic.

The Trust is inviting people to share their experience of accessing the service, whether through 999, 111 or its Non-Emergency Patient Transport Service.

It is also keen to gather the public’s views on ease of access to information, as well as how they found the process of offering to help with equipment and volunteering.

Rachel Marsh, the Trust’s Director of Strategy, Performance and Planning, said: “The Covid-19 pandemic has been the greatest challenge in health and social care for a generation.

“We’ve made every effort to provide the best possible service while in the throes of this global health emergency, which has included enlisting the support of the military and the redeployment of more than 200 colleagues into key areas of the service, like 111.

“Patients are at the heart of our service, so we’re keen to hear about how this has felt on the ground by the people we serve, people in Wales.

“We’re not out of the woods yet but as a forward-thinking ambulance service, we’re starting to turn our attention to lessons learned and what more we could have done and can still do.

“You don’t have to have accessed our service to take the survey, and any and all feedback is welcome.”

Click here to take the survey, the closing date for which is Friday 12 June 2020.